Privacy Policy

We only collect information that you voluntarily provide or that is needed to respond to your request:

• Contact details — name, phone number, email address, and the location where you need service.
• Vehicle information — make, model, year, and a brief description of the problem so we can dispatch the right truck.
• Website usage — basic analytics such as pages visited, approximate location, and device type via Google Analytics.

We use the information you provide strictly to:

• Dispatch a tow truck or roadside technician to your location.
• Call or message you back about your service request.
• Improve our website and understand which services are most in demand.
• Comply with legal requirements or protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our site may use small text files (cookies) and similar technologies to remember your preferences and measure website traffic. You can disable cookies in your browser settings at any time.

We also use Google Ads conversion tracking to understand which ads lead to phone calls or contact form submissions. This does not identify you personally.

We only share your information when necessary to complete your service request — for example, with the driver assigned to your call. We require anyone who receives your information to use it only for that purpose.

We keep contact and service records for as long as needed to provide service, respond to questions, resolve disputes, and meet legal or insurance requirements. After that period, records are securely deleted or anonymized.

You can ask us to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information, where permitted by law.

To make a request, email us at metroshipping1@gmail.com or call (647) 901-8341.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Our website may contain links to third-party sites such as Google Business Profile or review platforms. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

If you have any questions about this Privacy Policy or how we handle your information, please contact:

• Subhan Easy Towing
• Phone: (647) 901-8341
• Email: metroshipping1@gmail.com
• Service area: Whitby, ON, Canada